FAQ's
Frequently Asked Questions
Cheeky Box is an online destination dedicated to providing a discreet and hassle-free shopping experience for adults. Through playful themed boxes and carefully selected products from trusted brands, we want to help customers explore intimacy with confidence, discover new favorites at their own pace, and create experiences that are uniquely their own.
*No subscriptions. No commitments. Just explore on your terms.
We believe exploration should feel comfortable, exciting, and completely on your terms. Our mission is to make discovering intimacy and pleasure products simple, discreet, and approachable by connecting customers with trusted brands, unique experiences, and thoughtfully chosen products.
We are committed to creating a welcoming and inclusive space where curiosity is encouraged, confidence can grow, and every individual or couple can explore at their own pace—without pressure, judgment, or commitment.
Cheeky Box offers a discreet, hassle-free shopping experience with no subscriptions, no memberships, or commitments. Whether you choose a themed box or individual products, every purchase is a one-time order. Shop at your own pace, enjoy discreet packaging, and explore from the comfort and privacy of home.
Themed boxes are carefully assembled in our signature Cheeky Box packaging and discreetly placed inside a black polymailer to ensure privacy and protection during transit. No logo or "Cheeky Box Canada" will be displayed on the label.
Individual item orders are discreetly packaged in plain, appropriately sized boxes to accommodate the product(s). To maintain confidentiality, the packaging does not display any logos or "Cheeky Box Canada" name will be display.
NOTE: All products will always be shipped in their original manufacturer packaging, whether purchased individually or as part of a themed box.
Oui! Nous sommes localisés au Québec et fiers de pouvoir vous servir dans notre langue primaire.
Nous utilisons l'anglais comme langue principale du site web parce que nous servons l'ensemble de l'amérique du nord (Canada et États Unis) et notre audience est majoritairement anglophone.
Cela ne devrait pas affecter votre expérience de magasinage chez Cheeky Box.
Veuillez noter que notre system est en transition. Certaine traduction française sont automatique, ce qui peut entraîner des erreurs bien farfelus. Nous nous excusons pour tout désagrément.
FREE Standard Shipping in Canada of $69 and above.
For Canadian orders under $69, a flat shipping fee of $12 applies.
*Remote locations: Additional fees may apply, will be automatically calculated at checkout based on your location.
Shipment Processing Time
All orders are processed within 24 to 48 hours, excluding weekends and statutory holidays.
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This processing time includes:
✅ Verifying your order details and payment
✅ Picking and packaging your items
✅ Creating your shipping label
✅ Preparing the shipment for carrier pickup
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Shipping Estimates
- Standard shipping within Canada takes approximately 4 to 10 business days for major urban areas.
- Remote locations and rural areas may take 7 to 14 business days.
Note: Shipping times do not include weekends or statutory holidays.
Shipping Options: Additional shipping options are offered at checkout for your convenience. (Fee is calculated at checkout based on location)
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Tracking Information
You will receive a confirmation email once your order has been processed and once your order has been shipped.
Please allow up to 48 hours for the tracking information to become active on the carrier website.
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Carriers
To provide fast and dependable shipping, we rely on multiple trusted carriers, including Canada Post, Intelcom, ICS, Purolator, UPS, USPS, Uni Uni, and more.
Please note: If a carrier experiences service disruptions, we will select an alternate provider to ensure your order arrives without delay.
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Delays
While we strive to ensure timely delivery, sometimes situations beyond our control can impact your shipment. These may include severe weather, sudden carrier service disruptions, customs delays, or other unforeseen events.
We appreciate your understanding and will do our best to keep you updated.
For more informations: Read our shipping policies
For US orders shipping will be calculated at checkout.
Be Aware of Recent Tariff Changes – You may see additional import fees on your order due to recent tariff changes. Please note that these charges are not collected by Cheeky Box and are determined by U.S. customs authorities. Cheeky Box is not responsible for, and does not cover, any import duties, taxes, or related fees.
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Customs, Duties & Import Fees
Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by U.S. customs authorities or government agencies.
These fees are determined by the destination country and are the sole responsibility of the customer. Cheeky Box does not collect, control, or estimate these charges and is not responsible for any customs duties, import fees, taxes, or additional costs incurred after shipment.
By placing an order, you acknowledge that any customs-related charges are your responsibility. Refusal to pay customs duties, taxes, or import fees may result in delays, return of the package, or abandonment by the carrier or customs authorities. Shipping charges are non-refundable in such cases.
Shipment Processing Time
All orders are processed within 24 to 48 hours, excluding weekends and statutory holidays.
***
This processing time includes:
✅ Verifying your order details and payment
✅ Picking and packaging your items
✅ Creating your shipping label
✅ Preparing the shipment for carrier pickup
***
Shipping Estimates
- Standard shipping may take approximately 4 to 14 business days for major urban areas.
- Remote locations and rural areas may take 7 to 14 business days.
Note: Shipping times do not include weekends or statutory holidays.
Shipping Options: Additional shipping options are offered at checkout for your convenience. (Fee is calculated at checkout based on location)
***
Tracking Information
You will receive a confirmation email once your order has been processed and once your order has been shipped.
Please allow up to 48 hours for the tracking information to become active on the carrier website.
***
Carriers
To provide fast and dependable shipping, we rely on multiple trusted carriers, including Canada Post, Intelcom, ICS, Purolator, UPS, USPS, Uni Uni, and more.
Please note: If a carrier experiences service disruptions, we will select an alternate provider to ensure your order arrives without delay.
***
Delays
While we strive to ensure timely delivery, sometimes situations beyond our control can impact your shipment. These may include severe weather, sudden carrier service disruptions, customs delays, or other unforeseen events.
We appreciate your understanding and will do our best to keep you updated.
For more informations: Read our shipping policies
International Shipping available to the following countries:
Australia, Austria, Denmark, Germany, Ireland, Italy, Netherland, Norway, Poland, Portugal, Spain,Sweden, Switzerland, United Kingdom, Greece, Lithuania, Slovenia & Vatican City.
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Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight.
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Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
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Shipment Processing Time
All orders are processed within 48 to 72 hours, excluding weekends and statutory holidays in accordance with Quebec, Canada regulations.
This processing time includes:
✅ Verifying your order details and payment
✅ Picking and packaging your items
✅ Creating your shipping label
✅ Preparing the shipment for carrier pickup
You will receive a confirmation email once your order has been shipped.
***
Tracking Information
Tracking numbers will be provided with all shipments when available. Please allow up to 48 hours for the tracking information to become active on the carrier website.
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Shipping Estimates
Standard international shipping may take 7 to 14 business days.
*Please note that business days exclude weekends and statutory holidays.
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Delivery Delays
While we do our best to ensure timely delivery, unforeseen delays due to customs processing, weather, or carrier issues may occur.
Do not hesitate to contact our customer service for support.
While we strive for timely delivery, unforeseen delays due to weather or carrier issues may occur. We apologize for any inconvenience and are here to support you every step of the way.
Please contact us for support with your order details, and we'll investigate the matter further to ensure your issue is resolved promptly.
Because our products comes directly from the manufacturer; therefore, situations like this are sadly out of our control and can happen.
In order for us to make it right, please contact us.
customerservice@cheekybox.ca
Each themed boxes is built around a clearly defined concept, so you always have a good sense of the experience and product categories included. While the theme and product categories are consistent, the element of surprise remains part of the experience.
For this reason, specific brands, colors, sizes, models, or product variations are not guaranteed. All items are delivered in their original manufacturer packaging with seals intact.
Every Cheeky Box always delivers more value than its price.
The concept of Cheeky Box was sparked by a vision to provide individuals with thematic sets that focus on needs and desires rather than being gender-oriented. This gives everyone the opportunity to explore intimacy through an unboxing experience that resonates with their unique tastes and interests.
While we understand that some manufacturer product or packaging may appear to lean towards a specific gender, we believe that it shouldn't limit their potential enjoyment.
Keep in mind that each of our themed boxes has its own product structure, this allows customers to decide if it is suited their preferences and needs.
NOTE: Games with male-female characters can be enjoyed by same-gender couples with creative role-playing or by removing irrelevant cards.
We want every Cheeky Box experience to feel enjoyable and aligned with what you were expecting. If something doesn’t feel right for you, we encourage you to contact our customer support team so we can review your situation and help find the best possible solution.
Your satisfaction matters to us, and we’re here to make sure your experience with Cheeky Box stays positive from start to finish.
customerservice@cheekybox.ca
Each box is designed around a specific theme and pre-selected experience. To keep our themed boxes thoughtfully priced, we do not offer product customization within them.
However, when you select 5 individual items, you only pay for 4 with code 5FOR4. This lets you fully personalize your own experience bundle with the same benefits of our themed boxes.
It depends! Each themed box has its own unique structure and selection. We recommend reviewing the descriptions of the boxes you’re interested in to compare contents.
When products may be similar: If both boxes include a waterbased lubricant, it’s possible they may feature the same product or similar ones.
Games are always a nice ice breaker for partners. They help to strenghten bonds and enables communication.
If you are looking to avoid games, please refer to the description of our boxes to find the one that is most suited to your taste.
Cheeky Box partners with major distributors across North America to bring you quality products.
Our boxes feature popular brands such as (but not limited to) Calexotics, Khepers Games, Blush, NS Novelties, Shunga, Sensuva, LELO, Satisfyer, Earthly Body, Dr. Johnson, Pipedreams, Shot Toys, and more.
For hygiene and safety reasons, intimate wellness products that have been opened or used are generally not returnable.
If your order arrives damaged, defective, or incorrect, please contact our support team and we’ll make it right as quickly as possible; at customerservice@cheekybox.ca
Please refer to our policy.
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
If you need to cancel or make changes to your order, please contact us as soon as possible and we’ll do our best to help before it ships.
customerservice@cheekybox.ca
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RETURN TO SENDER: If you refuse delivery (“return to sender”), note that the customer is responsible for any return shipping fees charged by the carrier, and these charges will be deducted from the refund once the items arrive back at our warehouse.
IMPORTANT NOTE: For hygiene reasons, opened shipping packages or used products cannot be accepted or refunded. All items must remain unopened and in their original seals to be eligible for refund processing.
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Because our boxes are sold as assortments, we cannot guarantee specific contents. Therefore, we do not recommend purchasing if you have allergies or sensitivities to materials or products commonly found in adult items. It is the customer’s responsibility to review the original packaging and ingredient information provided by the manufacturer of each item.
Please note: All items come in their original manufacturer packaging and seals. For detailed product information, please refer to the packaging.
Maintaining the cleanliness of your sex toy is crucial for both your health and the longevity of the product.
To avoid build-up of bacterias clean on your sex toy, gently wash it with warm water and mild soap or a designated toy cleaner specifically formulated for intimate products.
For specific care instructions or concerns regarding your sex toy, refer to the manufacturer's website, product packaging, or contact their customer service for personalized assistance and guidance.
To keep your product in great condition, store it in a clean, dry place away from direct sunlight and heat. Your Cheeky Box itself can double as a discreet storage space for your items when not in use.
Avoid storing different materials (such as silicone, rubber, or jelly-like products) directly against each other, as they can sometimes react over time.
Proper storage helps maintain hygiene, durability, and overall product quality for future use.
Yes, you can use lubricants with your sex toy to enhance comfort and pleasure. However, it's essential to choose a lubricant that is compatible with the material of your toy. Avoid using silicone-based lubricants with silicone toys, as they may degrade the material over time.
Please read our article about the variety of lubricant available.
For specific care instructions or concerns regarding your sex toy, refer to the manufacturer's website, product packaging, or contact their customer service for personalized assistance and guidance.