FAQ's
Frequently Asked Questions
Cheeky Box is an online company dedicated to provide a hassle-free online shopping experience for adults.
From our thoughtfully assembled themed box sets to individual products; our passion lies in igniting playfulness and exploration catering to various interests and preferences.
At Cheeky Box, we want to empower individuals and couples to embark on a journey of self-discovery, pleasure, and deepen their intimate connections, with a primary focus on instilling confidence along the way.
Our goal is not only to satisfy your immediate desires but also to enrich your understanding of yourself (and your partner). We want to create a safe and inclusive space where sexual wellness is embraced and celebrated.
Our shopping experience is designed to be stress-free and convenient, with discreet packaging and affordable prices.
We believe that online shopping provides a significant advantage, allowing customers to make clear, well-informed choices from the comfort of their own homes while maintaining privacy.
For hygiene and authenticity, every product is delivered in its original manufacturer packaging, whether purchased as part of a themed box or individually.
Our items are carefully arranged in our distinctive Cheeky Box packaging, then discreetly enclosed in a black polymailer. This not only ensures discreet delivery but also shields the contents from potential damage during transit.
Oui! Nous sommes localisés au Québec et fiers de pouvoir vous servir dans notre langue primaire.
Nous utilisons l'anglais comme langue principale du site web parce que nous servons l'ensemble de l'amérique du nord (Canada et États Unis) et notre audience est majoritairement anglophone.
Cela ne devrait pas affecter votre expérience de magasinage chez Cheeky Box.
Veuillez noter que notre site est en transition. Certaine traduction française sont automatique, ce qui peut entraîner des erreurs farfelus. Nous nous excusons pour tout désagrément.
FREE Standard Shipping in Canada and US.
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Processing Time: 24 to 48 hours. (This starts from the moment the order is placed to carrier drop-off.)
Canadian Shipping Time: 4 to 10 business days. (Excluding weekends and statutory holidays.)
Canadian Remote Areas Shipping Time: 7 to 14 business days. (Excluding weekends and statutory holidays.)
USA Shipping Time: 7 to 14 business days. (Excluding weekends and statutory holidays.)
Shipping Options: Additional shipping options are offered at checkout for your convenience. (Fee is calculated at checpkout based on location)
For more informations: Read our shipping policies
International Shipping available to the following countries:
Australia, Austria, Denmark, Germany, Ireland, Italy, Netherland, Norway, Poland, Portugal, Spain,Sweden, Switzerland, United Kingdom, Greece, Lithuania, Slovenia & Vatican City.
Shipping fees will apply at checkout.
Importation fees may be imposed based on the destination local taxes.
Processing time: The warehouse processing time will vary from 24 to 72 hours. An email will be sent to you.
Shipping time: 6 to 14 days.
Please note that business days exclude weekends and statutory holidays.
We apologize for any inconvenience this may have caused. Rest assure, we're here to assist you every step of the way.
Please contact us for support with your order details, and we'll investigate the matter further to ensure your issue is resolved promptly.
Our products comes directly from the manufacturer; therefore, situations like this are sadly out of our control and can happen.
In order for us to make it right, please contact us.
customerservice@cheekybox.ca
Each themed box has its own unique structure, allowing you to anticipate what you'll find inside your Cheeky Box.
We firmly believe that the element of surprise is an integral part of the experience. As a result, our boxes do not guarantee specific product brands, colors, sizes, models, or types. All items come in their original manufacturer packaging and seals.
Rest assure, all of our Cheeky Boxes promise greater value than your investment, everytime.
The concept of Cheeky Box was sparked by a vision to provide individuals with thematic sets that focus on needs and desires rather than being gender-oriented. This gives everyone the opportunity to explore intimacy through an unboxing experience that resonates with their unique tastes and interests.
While we understand that some manufacturer product or packaging may appear to lean towards a specific gender, we believe that it shouldn't limit their potential enjoyment.
Keep in mind that each of our themed boxes has its own product structure, this allows customers to decide if it is suited their preferences and needs.
NOTE: Games with male-female characters can be enjoyed by same-gender couples with creative role-playing or by removing irrelevant cards.
We apologize for any disappointment with your box contents. Our themed boxes are designed with individual structures to ensure thematic consistency and cater to a variety of preferences, helping customers find the box that best suits their taste.
If you have specific feedback, please feel free to share it with us, as we continually strive to improve our offerings.
customerservice@cheekybox.ca
We do not offer customization options for our themed boxes as part of our commitment to offering the lowest prices on the market.
However, we invite you to explore our new "A la Carte" section, where you can purchase items individually to tailor your experience to your preferences.
It depends, each themed boxes have their own structure. We do recommend to look through the description of the boxes you are interested in and to compare them.
Ex. If they both include a lube, there are possibilities that they are similar.
Games are always a nice ice breaker for partners. They help to strenghten bonds and enables communication.
If you are looking to avoid games, please refer to the description of our boxes to find the one that is most suited to your taste.
Cheeky Box works with large distributors across North America.
Our boxes features brands like (but are not limited to): Calexotics, Khepers Games, Blush, NSnovelties, Shunga, Sensuva, LELO, Satisfyer, Earthly Body, Dr Jonhson, Pipedreams, Shot Toys, etc...
Our new à la carte section allows you to purchase items individually. You will also find novelties, party essentials, date night add-ons and even sex toys.
Shipping is always free for Canada & USA with orders of 50$ and more.
Every purchase of 50$ and more gets a complimentary gift and samples. It's our way to say thank you for your trust.
No. Each box comes with a small gift. It's our way to say thank you for trusting us.
Samples are included free and are subjects to availabilities.
Since the content of our box are from intimate nature, we are unable to accept returns or exchange unless a toy is faulty.
For health safety reasons and for our customers peace of mind; once the box seal is open, the content is considered used. Therefore, they cannot be returned or exchange. Please refer to our policy.
However, if you encounter any issue with your items, do not hesitate to reach us at customerservice@cheekybox.ca
Unfortunately once an order has been shipped we are unable to cancel it and provide a refund.
Return to sender: If you refuse the order at the time of delivery. Keep in mind that all of our orders are considered used once the shipping box is opened and cannot be accepted back by our warehouse; therefore will not be refunded. Please make sure the shipping box remains sealed and be aware that the customer is responsible for the full "return to sender" shipping fees calculated by the post service provider you've used.
Because we are humans, please do not hesitate to contact us for any inquires or issues about an order at customerservice@cheekybox.ca
Because our boxes are always sold as an assortment, we cannot guarantee the content. Therefore, we do not recommend to purchase our boxes if you have any concerns or known allergies or sensitivities with certain material or products found in adults items or products.
It is the customer responsibility to read through the original packaging from the manufacturer of each items received.
PLEASE NOTE: Each items in the boxes comes in their original manufacturer boxes and seals. Please refer to their packaging for details.
Maintaining the cleanliness of your sex toy is crucial for both your health and the longevity of the product.
To avoid build-up of bacterias clean on your sex toy, gently wash it with warm water and mild soap or a designated toy cleaner specifically formulated for intimate products.
For specific care instructions or concerns regarding your sex toy, refer to the manufacturer's website, product packaging, or contact their customer service for personalized assistance and guidance.
Store your sex toy in a clean, dry place away from direct sunlight and moisture. Consider using a dedicated storage bag, container or even your cheeky box packaging ;) to keep it discreet and protected from dust and debris.
Avoid storing your toy in airtight containers, as this may promote the growth of mold or bacteria.
Yes, you can use lubricants with your sex toy to enhance comfort and pleasure. However, it's essential to choose a lubricant that is compatible with the material of your toy. Avoid using silicone-based lubricants with silicone toys, as they may degrade the material over time.
Please read our article about the variety of lubricant available.
For specific care instructions or concerns regarding your sex toy, refer to the manufacturer's website, product packaging, or contact their customer service for personalized assistance and guidance.