Thank you for visiting and shopping at www.cheekybox.ca. Following are the terms and conditions that constitute Cheeky Box Shipping Policy.

CANADA SHIPPING POLICY

 

Shipping Rates

• FREE Standard Shipping in Canada for order 69$ and +
• 12$ FLAT SHIPPING FEE for Canadian orders under $69
• SHIPPING OPTIONS: Additional shipping options are offered at checkout for your convenience. (Fee is calculated at checkout based on location)

 

*Remote locations: Additional fees may apply, will be automatically calculated at checkout based on your location.

 

Shipment Processing Time

All orders are processed within 24 to 48 hours (excluding weekends and statutory holidays).

This processing time includes:

✅ Verifying your order details and payment
✅ Picking and packaging your items
✅ Creating your shipping label
✅ Preparing the shipment for carrier pickup (Normally picked up the next business day)

 

Estimated Delivery Times

After your order has been processed and picked up by the carrier, estimated delivery times are:

• Major urban areas: 4–10 business days (Excludes weekends or statutory holidays).
• Remote or rural locations: 7–14 business days (Excludes weekends or statutory holidays).

 

PLEASE NOTE: The delivery estimate displayed at checkout is provided automatically based on standard transit times. It does not account for carrier processing times, weekends, statutory holidays, weather, peak shipping seasons, or other unforeseen delays.

 

Shipment Method

Cheeky Box orders are shipped from our warehouse using a third-party fulfillment service. To ensure efficient delivery, we utilize multiple carriers, including Canada Post, Purolator, UPS, FedEx, UniUni, ICS and more.

If you wish to ship to a PO Box, please us leave a note with your order, as not all carriers can provide this service.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear on the system.

If you do not receive your order within 10 to 14 business days of receiving your shipping confirmation, please contact us at customerservice@cheekybox.ca with your name and order number, and we will investigate the issue.

 

Delivery Delays

While we strive to ensure timely delivery, sometimes situations beyond our control can impact your shipment. These may include severe weather, sudden carrier service disruptions, customs delays, or other unforeseen events.

We appreciate your understanding and will do our best to keep you updated.

 

Damages

If your order arrives damaged, please email us at customerservice@cheekybox.ca as soon as possible with your order number and photos of the item’s condition. We will review these cases individually and work towards a satisfactory resolution.

 

Refunds, Returns, and Exchanges

Due to the intimate nature of our products, CheekyBox.ca does not accept returns. Please refer to our Refund Policy for more details.

If your item arrives defective or damaged, please contact us at customerservice@cheekybox.ca so we can assist you.

 

UNITED STATES SHIPPING POLICY

 

Be Aware of Recent Tariff Changes – You may see additional import fees on your order due to recent tariff changes. Please note that these charges are not collected by Cheeky Box and are determined by U.S. customs authorities. Cheeky Box is not responsible for, and does not cover, any import duties, taxes, or related fees.

 

Shipping Rates

Standard shipping within the USA will be calculated at checkout.

 

Customs, Duties & Import Fees

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by U.S. customs authorities or government agencies.

These fees are determined by the destination country and are the sole responsibility of the customer. Cheeky Box does not collect, control, or estimate these charges and is not responsible for any customs duties, import fees, taxes, or additional costs incurred after shipment.

By placing an order, you acknowledge that any customs-related charges are your responsibility. Refusal to pay customs duties, taxes, or import fees may result in delays, return of the package, or abandonment by the carrier or customs authorities. Shipping charges are non-refundable in such cases.

 

Shipment Processing Time

All orders are processed within 24 to 48 hours (excluding weekends and statutory holidays).

This processing time includes:

✅ Verifying your order details and payment
✅ Picking and packaging your items
✅ Creating your shipping label
✅ Preparing the shipment for carrier pickup

 

Shipping Estimates

Standard U.S. shipping takes approximately 7 to 14 business days (excluding weekends and statutory holidays).

 

Shipment Method

Orders are shipped via a third-party fulfillment service, and the primary carrier used is USPS.

 

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow up to 48 hours for updates.

If you have not received your order within 14 business days of receiving your shipping confirmation, please contact us at customerservice@cheekybox.ca with your name and order number.

 

Delivery Delays

Carriers may experience delays beyond our control. If your order is significantly delayed, contact us, and we will assist you.

 

Damaged Shipments

If your order arrives damaged, email us at customerservice@cheekybox.ca with your order number and photos of the damage. We will address cases individually to find a resolution.

 

Refunds, Returns, and Exchanges Due to hygiene reasons, we cannot accept returns. Please refer to our Refund Policy.

For defective or damaged items, please contact us at customerservice@cheekybox.ca for assistance.

 

INTERNATIONAL SHIPPING POLICY

 

 

Shipment Method

Cheeky Box orders are shipped from our warehouse by a thrid party fufillment service. In order to provide the most efficient delivery service, International shipping method will vary.

 

Shipment Confirmation & Order tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at customerservice@cheekybox.ca with your name and order number, and we will look into it for you.

 

Delivery Delays

Sometimes carriers experience delays. If your order faces a significant delay, don't hesitate to contact us. We'll gladly investigate the situation and assist you further.

 

Damages

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@cheekybox.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customerservice@cheekybox.ca

 

Refunds, Returns, and Exchanges

Due to the nature of our product and for hygiene reasons; CheekyBox.ca is unable to accept returns. Please refer to our Refund Policy.

If any of your items arrived defective or damaged, let us make it right and contact us at customerservice@cheekybox.ca.

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