Last Updated: July 17, 2026

 

 

Thank you for visiting and shopping at www.cheekybox.ca. This Shipping Policy explains how Cheeky Box Canada processes and ships orders within Canada, the United States, and internationally.

By placing an order, you acknowledge that you have read and agree to this Shipping Policy.

 

1 - Order Processing

1.1 Processing Time

Orders are typically processed within 24 to 48 hours after purchase, excluding weekends and statutory holidays.

Processing includes:

• verifying payment and order details;

• preparing and packaging your order;

• creating a shipping label; and

• preparing your shipment for carrier pickup.

Processing times are estimates only and may occasionally vary due to high order volumes, inventory verification, holidays, weather conditions, or other unforeseen circumstances.

 

1.2 Order Changes and Cancellations

Orders may be cancelled or modified only before they have been shipped from our facilities.

Orders are typically processed within 24 to 48 hours after purchase. Once an order has been processed, packaged, and transferred to the shipping carrier, it can no longer be cancelled or modified.

To request a cancellation or modification, please contact us as soon as possible at customerservice@cheekybox.ca. While we will make reasonable efforts to accommodate your request, cancellation or modification cannot be guaranteed, particularly if the order has already entered processing or has been shipped.

Where an order is successfully cancelled before shipment, any applicable refund will be issued in accordance with Section 5 of this Refund Policy.

 

2 - Shipping Methods

2.1 Shipping Carriers

Cheeky Box Canada ships orders using trusted third-party shipping providers, which may include:

• Canada Post

• Purolator

• UPS

• FedEx

• USPS

• UniUni

• ICS

• Intelcome

or other reputable carriers selected at our discretion.

The carrier used for your shipment may vary depending on your shipping address, package size, shipping method selected, and operational requirements.

 

2.2 Shipment Confirmation & Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

 

2.3 Delivery Estimates

Estimated delivery times are provided in good faith based on information supplied by our shipping partners.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including:

• severe weather;

• customs processing;

• carrier delays;

• peak shipping seasons;

• labour disruptions;

• natural disasters; or

• other unforeseen events.

Cheeky Box Canada is not responsible for delivery delays caused by shipping carriers or government authorities after an order has been shipped.

 

3 - Customer Responsibilities

3.1 Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Cheeky Box Canada is not responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information after placing your order, please contact us immediately. While we will make reasonable efforts to update your order before shipment, changes cannot be guaranteed once processing has begun.

 

3.2 PO Boxes

Not all shipping carriers deliver to PO Boxes.

If your shipping address is a PO Box, we recommend leaving a note with your order whenever possible so that we may select a suitable shipping carrier.

 

4 - Canada Shipping

4.1 Shipping Rates

• FREE Standard Shipping on qualifying Canadian orders of $69 CAD or more

• Flat Rate Shipping: $12 CAD for qualifying Canadian orders under $69

• Additional shipping options may be available during checkout.

Additional shipping charges may apply to remote or rural locations and will be automatically calculated at checkout.

 

4.2 Estimated Delivery Times

Following carrier pickup, estimated delivery times are:

Major urban areas: 4–10 business days

Remote or rural locations: 7–14 business days

Business days exclude weekends and statutory holidays.

 

5 - United States Shipping

5.1 Shipping Rates

Shipping charges are calculated during checkout.

 

5.2 Customs, Duties & Import Fees

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, tariffs, or other government-imposed charges.

These charges are determined by U.S. authorities and are the sole responsibility of the customer.

Cheeky Box Canada does not collect, estimate, or control these charges and is not responsible for any customs-related fees incurred after shipment.

Failure to pay applicable customs duties, taxes, brokerage fees, tariffs, or similar charges may result in delivery delays, refusal of delivery, return to sender, or abandonment by the carrier or customs authorities.

 

5.3 Estimated Delivery Times

Standard delivery is generally 7–14 business days following carrier pickup.

 

6 - International Shipping

6.1 Availability

International shipping is available to selected countries.

Available destinations may change without notice.

 

6.2 Shipping Rates

Shipping charges are calculated during checkout based on the destination country and shipping method selected.

 

6.3 Customs, Duties & Import Fees

International shipments may be subject to customs duties, taxes, VAT, brokerage fees, tariffs, or other government-imposed charges.

These charges are determined by the destination country and remain the sole responsibility of the customer.

Cheeky Box Canada has no control over these charges and cannot estimate them before shipment.

Failure to pay applicable customs duties or import charges may result in delays, refusal of delivery, return to sender, or abandonment by customs authorities or the shipping carrier.

 

6.4 Estimated Delivery Times

Delivery estimates vary depending on destination and shipping method selected.

Customs clearance may increase overall delivery times.

 

7 - Lost, Delayed or Misdelivered Packages

7.1 Carrier Investigations

Once an order has been shipped, delivery is handled by the shipping carrier. Customers are encouraged to monitor the tracking information provided and contact the carrier if additional delivery information is required.

If a package appears to be delayed, lost in transit, or marked as delivered but cannot be located, customers must notify Cheeky Box Canada promptly. Customers may also be asked to contact the shipping carrier directly and cooperate with any investigation, including providing additional information or documentation reasonably requested by the carrier or Cheeky Box Canada.

 

 

7.2 Resolution of Shipping Claims

Claims relating to lost, delayed, or misdelivered packages are subject to the carrier's investigation, tracking records, proof of delivery, and any other available evidence. Cheeky Box Canada reserves the right to await the outcome of the carrier's investigation before determining whether any replacement, refund, or other remedy is appropriate.

Any replacement, refund, or other resolution will be determined on a case-by-case basis at Cheeky Box Canada's reasonable discretion, taking into account all available information, including the carrier's findings and the evidence provided by the customer.

8 - Returned Shipments

8.1 Customer-Caused Returns

If an order is returned to Cheeky Box Canada because of information or actions attributable to the customer, including but not limited to:

• an incorrect or incomplete shipping address;
• an unclaimed package;
• refusal of delivery;
• failure to collect the package from the carrier or pickup location within the required timeframe;
• failure to pay applicable duties, taxes, customs fees, or brokerage charges; or
• any other customer-related delivery issue,

the customer remains responsible for all shipping, return shipping, handling, customs, duties, taxes, brokerage fees, storage fees, and any other charges incurred as a result.

If the returned package is received unopened and in its original condition, we may, at our discretion, issue a refund for the purchase price of the eligible products.

Any original shipping charges and all costs incurred as a result of the return to sender will be deducted from the refund. Alternatively, the customer may request that the order be reshipped after paying the applicable reshipping and related charges.

If the returned package is opened, damaged, or otherwise ineligible for return due to health and hygiene considerations, no refund will be issued except where required by applicable law.

 

8.2 Refunds or Reshipment

If the returned package is received unopened and in its original condition, Cheeky Box Canada may, at its discretion:

• issue a refund for eligible products after deducting all applicable shipping and return costs; or

• reship the order after the customer pays all applicable reshipping and related charges.

9 - Damaged Shipments

9.1 Reporting Damage

If your order arrives damaged, please contact customerservice@cheekybox.ca as soon as reasonably possible.

Please include:

• your order number;

• photographs of the damaged product(s);

• photographs of the shipping package; and

• a description of the damage.

 

9.2 Review Process

Each claim is reviewed individually.

Where appropriate, Cheeky Box Canada will work with the customer to determine a fair and reasonable resolution.

 

10 - Returns & Refunds

10.1 Hygiene and Safety

Due to the intimate nature of the products we sell and for health and hygiene reasons, Cheeky Box Canada generally does not accept returns or exchanges once an order has been delivered.

Once a product has left our control, we are unable to verify whether it has been opened, used, altered, tampered with, or exposed to conditions that may affect its safety, hygiene, or suitability for resale. As a result, most intimate products are considered final sale, except where a return, replacement, or refund is required by applicable law or is otherwise approved by Cheeky Box Canada in accordance with this Refund Policy.

Returns sent without our prior authorization may be refused and returned to the sender at the sender's expense.

 

10.2 Non-Returnable Products

The following products are generally non-returnable:

• vibrators;
• dildos;
• anal products;
• masturbators;
• lubricants;
• creams and gels;
• lingerie;
• intimate accessories;
• themed boxes;
• mystery products;
• any product that has been opened, used, or is unsuitable for resale due to hygiene reasons.

This policy does not affect your rights regarding defective or incorrectly supplied products.

 

10.3  Refund on Damaged, Defective, or Incorrect Item

Cheeky Box Canada is an authorized reseller of products manufactured by third-party brands. To protect the health, safety, and hygiene of our customers, we do not open sealed product packaging, test products, or inspect their internal functionality before shipment. Products are shipped in the condition received from the manufacturer or authorized distributor.

While we carefully inspect the exterior condition of products and verify that the correct items are shipped whenever reasonably possible, manufacturing defects, concealed damage, missing components, or other issues may occasionally occur despite our quality control procedures.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

To help us evaluate your request, we may ask you to provide:

• your order number;
• photographs or videos of the product, packaging, and any visible defect;
• a description of the issue; and
• any additional information reasonably necessary to assess your claim.

After reviewing your claim, Cheeky Box Canada may, where appropriate and at its sole discretion (subject to applicable consumer protection laws):

• provide troubleshooting assistance;
• replace the product;
• provide replacement parts or accessories, if available;
• offer store credit;
• provide a partial refund; or
• provide a full refund.

 

NOTE: Certain products may also be covered by a manufacturer's warranty. Where applicable, warranty claims may need to be submitted directly to the manufacturer in accordance with its warranty terms. Cheeky Box Canada will gladly assist customers by providing available warranty information and guidance where reasonably possible.

11 - Contact Information

Questions regarding this Shipping Policy may be directed to:

Cheeky Box Canada
9461-9145 Québec Inc.
Email: customerservice@cheekybox.ca