Last Updated: July 17, 2026

 

 

At Cheeky Box Canada, customer satisfaction is important to us. Due to the intimate nature of the products we sell, certain restrictions apply to returns, exchanges, cancellations, and refunds. This Refund Policy explains your rights and our procedures regarding purchases made through www.cheekybox.ca.

Nothing in this Refund Policy limits or excludes any rights or remedies that you may have under applicable consumer protection laws.

 

1 - RETURNS

1.1 Hygiene and Safety

Due to the intimate nature of the products we sell and for health and hygiene reasons, Cheeky Box Canada generally does not accept returns or exchanges once an order has been delivered.

Once a product has left our control, we are unable to verify whether it has been opened, used, altered, tampered with, or exposed to conditions that may affect its safety, hygiene, or suitability for resale. As a result, most intimate products are considered final sale, except where a return, replacement, or refund is required by applicable law or is otherwise approved by Cheeky Box Canada in accordance with this Refund Policy.

Returns sent without our prior authorization may be refused and returned to the sender at the sender's expense.

1.2 Non-Returnable Products

The following products are generally non-returnable:

• vibrators;
• dildos;
• anal products;
• masturbators;
• lubricants;
• creams and gels;
• lingerie;
• intimate accessories;
• themed boxes;
• mystery products;
• any product that has been opened, used, or is unsuitable for resale due to hygiene reasons.

This policy does not affect your rights regarding defective or incorrectly supplied products.

 

2 - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Cheeky Box Canada is an authorized reseller of products manufactured by third-party brands. To protect the health, safety, and hygiene of our customers, we do not open sealed product packaging, test products, or inspect their internal functionality before shipment. Products are shipped in the condition received from the manufacturer or authorized distributor.

While we carefully inspect the exterior condition of products and verify that the correct items are shipped whenever reasonably possible, manufacturing defects, concealed damage, missing components, or other issues may occasionally occur despite our quality control procedures.

 

2.1 CLAIMS

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within 30 days of delivery. Cheeky Box Canada handles initial claims reported within this 30-day period involving products that arrive damaged, defective, incomplete, or incorrectly supplied. We will review the issue with you and, where appropriate, provide a resolution in accordance with this policy and applicable consumer protection laws. 

To help us evaluate your request, we may ask you to provide:

• your order number;
• photographs or videos of the product, packaging, and any visible defect;
• a description of the issue; and
• any additional information reasonably necessary to assess your claim.

After reviewing your claim, Cheeky Box Canada may, where appropriate and at its sole discretion (subject to applicable consumer protection laws):

• provide troubleshooting assistance;
• replace the product;
• provide replacement parts or accessories, if available;
• offer store credit;
• provide a partial refund; or
• provide a full refund.

 

2.2 Claims reported after this initial 30-day period

Certain products may also be covered by a manufacturer's warranty. Where applicable, warranty claims may need to be submitted directly to the manufacturer in accordance with its warranty terms. Cheeky Box Canada will gladly assist customers by providing available warranty information and guidance where reasonably possible.

 

2.3 Product Safety Concerns

If a product shows signs of overheating, smoke, fire, battery failure, electrical malfunction, unusual swelling, leaking, or any other potential safety concern, discontinue use immediately and contact Cheeky Box Canada. Do not continue charging or using the product, and please retain the product, charging accessories, packaging, and any relevant photographs or documentation unless instructed otherwise.

Safety-related claims may require additional documentation, investigation, and referral to the manufacturer, authorized distributor, or appropriate regulatory authority before a resolution can be determined.

Cheeky Box Canada's review or assistance with a safety-related claim does not constitute an admission that Cheeky Box Canada caused or is legally responsible for the reported incident. Any responsibility or remedy will be determined based on the circumstances of the incident and applicable law.

 

3 - PRODUCT WARRANTY POLICIES

At Cheeky Box Canada, we want you to feel confident in the quality of the products you purchase from us.

 

3.1 Manufacturer Products Warranties

Certain products may also be covered by a warranty offered directly by the manufacturer. Warranty coverage, duration, eligibility requirements, exclusions, and claim procedures vary by brand and product.

After the initial period in which Cheeky Box Canada may assist with a damaged, defective, incomplete, or incorrectly supplied product, any longer-term claim covered by a manufacturer's warranty must be submitted directly to the manufacturer by the customer in accordance with the manufacturer's warranty terms and procedures.

It is the customer's responsibility to contact the manufacturer, complete the required claim process, and provide any information or documentation requested by the manufacturer.

Cheeky Box Canada will reasonably assist by providing proof of purchase, available warranty information, or other order information in our possession that may be required to support the claim. However, unless otherwise required by applicable consumer protection laws, Cheeky Box Canada does not submit, manage, administer, or follow up on long-term manufacturer warranty claims on behalf of customers and is not responsible for decisions made by the manufacturer regarding a claim.

Any replacement, repair, shipping costs, or other remedies offered under a manufacturer's warranty are determined by and subject to the manufacturer's terms and conditions.

 

3.2 Manufacturer Warranty Resources

Some of the brands sold by Cheeky Box Canada offer their own manufacturer warranty or product-support programs. Because warranty terms, coverage periods, eligibility requirements, and claim procedures may be changed by manufacturers from time to time, Cheeky Box Canada does not guarantee or independently represent the duration or scope of any manufacturer's warranty. Customers should consult the manufacturer's current warranty terms directly before submitting a claim.

For convenience, warranty information for some manufacturers may be found here:

• CalExotics / JOPEN: https://calexotics.com/warranty/
• Pipedream / PDX Brands: https://pipedreamproducts.com/pages/warranty-form
• Blush: https://blushvibe.com/pages/warranty
• SVAKOM: https://www.svakom.com/en-fr/pages/warranty
• Satisfyer: https://ca.satisfyer.com/ca/faq
• LELO: https://www.lelo.com/lelo-warranty
• Womanizer: https://www.womanizer.com/ca-en/5warranty

Additional manufacturers may offer warranty coverage even if they are not listed above. Customers should visit the applicable manufacturer's official website or contact the manufacturer's customer service department for current warranty information and claim instructions.

These links are provided for convenience only. Manufacturer websites, warranty programs, eligibility requirements, claim procedures, and available remedies are controlled by the respective manufacturer and may change without notice.

Cheeky Box Canada is not responsible for the content or availability of third-party manufacturer websites or for a manufacturer's decision regarding a warranty claim, except to the extent otherwise required by applicable consumer protection laws.

When reasonably required for a manufacturer warranty claim, Cheeky Box Canada can provide customers with available proof of purchase or order information from our records.

 

3.3 Legal Warranty — Quebec

Products sold to consumers in Quebec are subject to the legal warranties provided by applicable consumer protection legislation. These warranties apply automatically where required by law and are separate from any conventional warranty offered by a manufacturer.

Legal warranty claims are assessed according to the circumstances of each case and the requirements of applicable law, including factors such as the nature of the product, the price paid, its expected reasonable durability, the conditions of use, and whether the product was used and maintained normally. Normal wear and tear, accidental damage, misuse, improper care or maintenance, and damage resulting from use contrary to the manufacturer's instructions are not necessarily manufacturing defects and may not be covered.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or remedies available to consumers under Quebec law. Where a legal warranty applies, Cheeky Box Canada will address the matter in accordance with its obligations under applicable consumer protection legislation.

For additional information about legal warranties and consumer rights in Quebec, consumers may consult the Office de la protection du consommateur.

 

3.4 Statutory & Legal Warranty Rights — Canada

Products sold by Cheeky Box Canada may be subject to statutory, implied, or legal warranties and other consumer rights under the laws applicable in the customer's province or territory of residence. These rights vary by jurisdiction and apply only to the extent required by applicable law.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights or remedies that cannot legally be waived.

In Quebec, products sold to consumers are subject to the legal warranties provided by applicable consumer protection legislation. These warranties apply automatically where required by law and are separate from any conventional warranty offered by a manufacturer.

Warranty or defect claims are assessed according to the circumstances of each case and applicable law. Factors may include the nature and price of the product, its expected reasonable durability, normal conditions of use, maintenance, and the nature and cause of the reported issue. Normal wear and tear, accidental damage, misuse, improper care or maintenance, and damage resulting from use contrary to manufacturer instructions are not necessarily defects and may not be covered.

Customers outside Quebec may have different statutory or implied warranty rights under the laws of their province or territory. Cheeky Box Canada will address such claims in accordance with its obligations under the applicable laws.

 

3.5 Warranty FAQ

What if my product is defective?

Contact us within 30 days of delivery for damaged, defective, incomplete, or incorrect products. We'll review the issue and assist with the initial claim.

 

What if my product stops working after 30 days?

If a manufacturer warranty applies, the customer is responsible for submitting the claim directly to the manufacturer. Cheeky Box Canada can provide proof of purchase or order information when needed.

 

How do I know if my product has a manufacturer warranty?

Warranty coverage varies by brand and product. Please check the manufacturer's official website for current warranty terms and claim instructions.

 

Does the 30-day period mean my warranty ends after 30 days?

No. It is simply the initial claim period handled by Cheeky Box Canada.

 

4 - CHARGING CABLES AND ACCESSORIES

Replacement charging cables and accessories are generally not sold separately by Cheeky Box Canada.

If a charging cable appears to be defective upon receipt, please contact us with photographs of the cable and a description of the issue.

After reviewing your claim, Cheeky Box Canada may, at its sole discretion and where appropriate, offer one of the following remedies:

• provide a compatible replacement cable or accessory, if available;
• provide store credit;
• provide a partial refund to assist with the purchase of a compatible replacement from a third-party retailer or the manufacturer; or
• provide another appropriate remedy in accordance with applicable consumer protection laws.

Cheeky Box Canada does not sell replacement charging cables or accessories separately. We may occasionally have a limited number of compatible spare accessories available; however, availability is not guaranteed and does not create an obligation to provide a replacement. If a compatible accessory is unavailable, customers are responsible for obtaining one directly from the product manufacturer or through a third-party retailer at their own expense.

Where appropriate, Cheeky Box Canada may instead offer a partial refund to assist with the reasonable cost of obtaining a compatible replacement.

Claims relating to missing or defective charging cables should be reported within 30 days of delivery. Requests made after this period may be declined unless otherwise required by applicable law.

 

4.1 Replacement Charging Cables and Accessories After Purchase

Claims relating to a missing or defective charging cable or accessory should be reported to Cheeky Box Canada within 30 days of the delivery date. Claims submitted after this period may be declined unless otherwise required by applicable law or covered under an applicable manufacturer's warranty.

After the initial 30-day period, replacement charging cables and accessories that are lost, misplaced, accidentally damaged, damaged through misuse, or worn through normal use are the responsibility of the customer.

Cheeky Box Canada does not sell replacement charging cables or accessories separately. We may occasionally have a limited number of compatible spare accessories available; however, availability is not guaranteed and does not create an obligation to provide a replacement. If a compatible accessory is unavailable, customers are responsible for obtaining one directly from the product manufacturer or through a third-party retailer at their own expense.

 

5 - ORDER CANCELLATIONS

Orders may be cancelled or modified only before they have been shipped from our facilities.

Orders are typically processed within 24 to 48 hours after purchase. Once an order has been processed, packaged, and transferred to the shipping carrier, it can no longer be cancelled or modified.

To request a cancellation or modification, please contact us as soon as possible at customerservice@cheekybox.ca. While we will make reasonable efforts to accommodate your request, cancellation or modification cannot be guaranteed, particularly if the order has already entered processing or has been shipped.

Where an order is successfully cancelled before shipment, any applicable refund will be issued in accordance with Section 5 of this Refund Policy.

 

6 - REFUNDS

Refund eligibility is determined on a case-by-case basis and in accordance with this Refund Policy and applicable consumer protection laws.

Refunds are generally not available for products that are free from manufacturing defects and have been delivered as ordered. Due to the intimate nature of the products we sell and for health and hygiene reasons, opened, used, or otherwise unsealed intimate products cannot be returned or refunded unless they are defective, incorrect, or otherwise required by applicable consumer protection laws.

When a refund is approved, it will generally be issued to the original method of payment. If the original payment method is no longer available, Cheeky Box Canada may issue the refund using an alternative method at its discretion.

Original shipping charges and any duties, taxes, customs fees, brokerage fees, or similar charges paid in connection with the order are generally non-refundable unless the refund results from our error, is otherwise required by applicable law, or is expressly stated in this Refund Policy.

7 - RETURN TO SENDER

A shipment may be returned to Cheeky Box Canada if:

• delivery is refused;
• the package remains unclaimed;
• an incorrect or incomplete shipping address was provided; or
• the carrier is unable to complete delivery.

 

7.1 REFUSAL OF PACKAGE UPON DELIVERY

If a package is refused by the customer, it must remain unopened and in its original condition. Any shipping, return shipping, handling, brokerage, customs, duties, taxes, or similar costs incurred as a result of the refusal are the responsibility of the customer. Where a refund is approved, these amounts may be deducted from the refund before it is processed.

Any eligible refund will be processed after the returned shipment has been received and inspected.

 

7.2 Return to Sender Due to Customer Error

If an order is returned to Cheeky Box Canada because of information or actions attributable to the customer, including but not limited to:

• an incorrect or incomplete shipping address;
• an unclaimed package;
• refusal of delivery;
• failure to collect the package from the carrier or pickup location within the required timeframe;
• failure to pay applicable duties, taxes, customs fees, or brokerage charges; or
• any other customer-related delivery issue,

the customer remains responsible for all shipping, return shipping, handling, customs, duties, taxes, brokerage fees, storage fees, and any other charges incurred as a result.

If the returned package is received unopened and in its original condition, we may, at our discretion, issue a refund for the purchase price of the eligible products.

Any original shipping charges and all costs incurred as a result of the return to sender will be deducted from the refund. Alternatively, the customer may request that the order be reshipped after paying the applicable reshipping and related charges.

If the returned package is opened, damaged, or otherwise ineligible for return due to health and hygiene considerations, no refund will be issued except where required by applicable law.

 

8. Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier. Customers are encouraged to monitor the tracking information provided and contact the carrier if additional delivery information is required.

If a package appears to be delayed, lost in transit, or marked as delivered but cannot be located, customers must notify Cheeky Box Canada promptly. Customers may also be asked to contact the shipping carrier directly and cooperate with any investigation, including providing additional information or documentation reasonably requested by the carrier or Cheeky Box Canada.

Claims relating to lost, delayed, or misdelivered packages are subject to the carrier's investigation, tracking records, proof of delivery, and any other available evidence. Cheeky Box Canada reserves the right to await the outcome of the carrier's investigation before determining whether any replacement, refund, or other remedy is appropriate.

Any replacement, refund, or other resolution will be determined on a case-by-case basis at Cheeky Box Canada's reasonable discretion, taking into account all available information, including the carrier's findings and the evidence provided by the customer.

 

9 - HOW TO CONTACT US

If you have questions regarding this Refund Policy or require assistance with your order, please contact us.

Cheeky Box Canada
9461-9145 Québec Inc.
Email: customerservice@cheekybox.ca
Website: www.cheekybox.ca