Last Updated: July 17, 2026

 

 

At Cheeky Box Canada, customer satisfaction is important to us. Due to the intimate nature of the products we sell, certain restrictions apply to returns, exchanges, cancellations, and refunds. This Refund Policy explains your rights and our procedures regarding purchases made through www.cheekybox.ca.

Nothing in this Refund Policy limits or excludes any rights or remedies that you may have under applicable consumer protection laws.

 

1 - RETURNS

1.1 Hygiene and Safety

Due to the intimate nature of the products we sell and for health and hygiene reasons, Cheeky Box Canada generally does not accept returns or exchanges once an order has been delivered.

Once a product has left our control, we are unable to verify whether it has been opened, used, altered, tampered with, or exposed to conditions that may affect its safety, hygiene, or suitability for resale. As a result, most intimate products are considered final sale, except where a return, replacement, or refund is required by applicable law or is otherwise approved by Cheeky Box Canada in accordance with this Refund Policy.

Returns sent without our prior authorization may be refused and returned to the sender at the sender's expense.

1.2 Non-Returnable Products

The following products are generally non-returnable:

• vibrators;
• dildos;
• anal products;
• masturbators;
• lubricants;
• creams and gels;
• lingerie;
• intimate accessories;
• themed boxes;
• mystery products;
• any product that has been opened, used, or is unsuitable for resale due to hygiene reasons.

This policy does not affect your rights regarding defective or incorrectly supplied products.

 

2 - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Cheeky Box Canada is an authorized reseller of products manufactured by third-party brands. To protect the health, safety, and hygiene of our customers, we do not open sealed product packaging, test products, or inspect their internal functionality before shipment. Products are shipped in the condition received from the manufacturer or authorized distributor.

While we carefully inspect the exterior condition of products and verify that the correct items are shipped whenever reasonably possible, manufacturing defects, concealed damage, missing components, or other issues may occasionally occur despite our quality control procedures.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

To help us evaluate your request, we may ask you to provide:

• your order number;
• photographs or videos of the product, packaging, and any visible defect;
• a description of the issue; and
• any additional information reasonably necessary to assess your claim.

After reviewing your claim, Cheeky Box Canada may, where appropriate and at its sole discretion (subject to applicable consumer protection laws):

• provide troubleshooting assistance;
• replace the product;
• provide replacement parts or accessories, if available;
• offer store credit;
• provide a partial refund; or
• provide a full refund.

Certain products may also be covered by a manufacturer's warranty. Where applicable, warranty claims may need to be submitted directly to the manufacturer in accordance with its warranty terms. Cheeky Box Canada will gladly assist customers by providing available warranty information and guidance where reasonably possible.

 

3 - CHARGING CABLES AND ACCESSORIES

Replacement charging cables and accessories are generally not sold separately by Cheeky Box Canada.

If a charging cable appears to be defective upon receipt, please contact us with photographs of the cable and a description of the issue.

After reviewing your claim, Cheeky Box Canada may, at its sole discretion and where appropriate, offer one of the following remedies:

• provide a compatible replacement cable or accessory, if available;
• provide store credit;
• provide a partial refund to assist with the purchase of a compatible replacement from a third-party retailer or the manufacturer; or
• provide another appropriate remedy in accordance with applicable consumer protection laws.

Cheeky Box Canada does not sell replacement charging cables or accessories separately. We may occasionally have a limited number of compatible spare accessories available; however, availability is not guaranteed and does not create an obligation to provide a replacement. If a compatible accessory is unavailable, customers are responsible for obtaining one directly from the product manufacturer or through a third-party retailer at their own expense.

Where appropriate, Cheeky Box Canada may instead offer a partial refund to assist with the reasonable cost of obtaining a compatible replacement.

Claims relating to missing or defective charging cables should be reported within 30 days of delivery. Requests made after this period may be declined unless otherwise required by applicable law.

 

3.1 Replacement Charging Cables and Accessories After Purchase

Claims relating to a missing or defective charging cable or accessory should be reported to Cheeky Box Canada within 30 days of the delivery date. Claims submitted after this period may be declined unless otherwise required by applicable law or covered under an applicable manufacturer's warranty.

After the initial 30-day period, replacement charging cables and accessories that are lost, misplaced, accidentally damaged, damaged through misuse, or worn through normal use are the responsibility of the customer.

Cheeky Box Canada does not sell replacement charging cables or accessories separately. We may occasionally have a limited number of compatible spare accessories available; however, availability is not guaranteed and does not create an obligation to provide a replacement. If a compatible accessory is unavailable, customers are responsible for obtaining one directly from the product manufacturer or through a third-party retailer at their own expense.

 

4 - ORDER CANCELLATIONS

Orders may be cancelled or modified only before they have been shipped from our facilities.

Orders are typically processed within 24 to 48 hours after purchase. Once an order has been processed, packaged, and transferred to the shipping carrier, it can no longer be cancelled or modified.

To request a cancellation or modification, please contact us as soon as possible at customerservice@cheekybox.ca. While we will make reasonable efforts to accommodate your request, cancellation or modification cannot be guaranteed, particularly if the order has already entered processing or has been shipped.

Where an order is successfully cancelled before shipment, any applicable refund will be issued in accordance with Section 5 of this Refund Policy.

 

5 - REFUNDS

Refund eligibility is determined on a case-by-case basis and in accordance with this Refund Policy and applicable consumer protection laws.

Refunds are generally not available for products that are free from manufacturing defects and have been delivered as ordered. Due to the intimate nature of the products we sell and for health and hygiene reasons, opened, used, or otherwise unsealed intimate products cannot be returned or refunded unless they are defective, incorrect, or otherwise required by applicable consumer protection laws.

When a refund is approved, it will generally be issued to the original method of payment. If the original payment method is no longer available, Cheeky Box Canada may issue the refund using an alternative method at its discretion.

Original shipping charges and any duties, taxes, customs fees, brokerage fees, or similar charges paid in connection with the order are generally non-refundable unless the refund results from our error, is otherwise required by applicable law, or is expressly stated in this Refund Policy.

6 - RETURN TO SENDER

A shipment may be returned to Cheeky Box Canada if:

• delivery is refused;
• the package remains unclaimed;
• an incorrect or incomplete shipping address was provided; or
• the carrier is unable to complete delivery.

 

6.1 REFUSAL OF PACKAGE UPON DELIVERY

If a package is refused by the customer, it must remain unopened and in its original condition. Any shipping, return shipping, handling, brokerage, customs, duties, taxes, or similar costs incurred as a result of the refusal are the responsibility of the customer. Where a refund is approved, these amounts may be deducted from the refund before it is processed.

Any eligible refund will be processed after the returned shipment has been received and inspected.

 

6.2 Return to Sender Due to Customer Error

If an order is returned to Cheeky Box Canada because of information or actions attributable to the customer, including but not limited to:

• an incorrect or incomplete shipping address;
• an unclaimed package;
• refusal of delivery;
• failure to collect the package from the carrier or pickup location within the required timeframe;
• failure to pay applicable duties, taxes, customs fees, or brokerage charges; or
• any other customer-related delivery issue,

the customer remains responsible for all shipping, return shipping, handling, customs, duties, taxes, brokerage fees, storage fees, and any other charges incurred as a result.

If the returned package is received unopened and in its original condition, we may, at our discretion, issue a refund for the purchase price of the eligible products.

Any original shipping charges and all costs incurred as a result of the return to sender will be deducted from the refund. Alternatively, the customer may request that the order be reshipped after paying the applicable reshipping and related charges.

If the returned package is opened, damaged, or otherwise ineligible for return due to health and hygiene considerations, no refund will be issued except where required by applicable law.

 

7. Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier. Customers are encouraged to monitor the tracking information provided and contact the carrier if additional delivery information is required.

If a package appears to be delayed, lost in transit, or marked as delivered but cannot be located, customers must notify Cheeky Box Canada promptly. Customers may also be asked to contact the shipping carrier directly and cooperate with any investigation, including providing additional information or documentation reasonably requested by the carrier or Cheeky Box Canada.

Claims relating to lost, delayed, or misdelivered packages are subject to the carrier's investigation, tracking records, proof of delivery, and any other available evidence. Cheeky Box Canada reserves the right to await the outcome of the carrier's investigation before determining whether any replacement, refund, or other remedy is appropriate.

Any replacement, refund, or other resolution will be determined on a case-by-case basis at Cheeky Box Canada's reasonable discretion, taking into account all available information, including the carrier's findings and the evidence provided by the customer.

 

8 - HOW TO CONTACT US

If you have questions regarding this Refund Policy or require assistance with your order, please contact us.

Cheeky Box Canada
9461-9145 Québec Inc.
Email: customerservice@cheekybox.ca
Website: www.cheekybox.ca