Last Updated: July 17, 2026

 

At Cheeky Box Canada ("Cheeky Box Canada", "we", "our", or "us"), protecting your privacy is one of our priorities. We understand that privacy is especially important when purchasing intimate products, and we are committed to handling your personal information responsibly, securely, and in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.cheekybox.ca, place an order, create an account, contact us, or otherwise interact with our website.

By using our website or purchasing our products, you acknowledge that your personal information will be collected, used, and disclosed as described in this Privacy Policy.

This Privacy Policy forms part of the Terms of Service governing your use of this website.

1 - PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following categories of personal information.

1.1 Information You Provide

When placing an order, creating an account, subscribing to our newsletter, or contacting customer service, you may provide:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information necessary to process your purchase, such as your selected payment method and transaction details.

• Order history

• Customer support communications

• Any other information you voluntarily provide

For your security, Cheeky Box Canada does not store your complete payment card information. Payments are securely processed by authorized third-party payment providers.

1.2 Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Time zone

• Website pages visited

• Products viewed

• Search terms

• Referring websites

• Website interaction data

• Cookie identifiers

This information helps us improve our website, analyze visitor activity, prevent fraud, and enhance your shopping experience.

2 - HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

• Process and fulfill your orders;
• Verify payments and prevent fraudulent transactions;
• Ship your purchases;
• Provide customer support;
• Respond to inquiries;
• Communicate with you regarding your orders, payments, shipments, product recalls, product safety information, warranties, or customer service matters;
• Improve our website, products, and services;
• Conduct analytics and website performance monitoring;
• Send promotional emails and marketing communications where permitted by law or with your consent;
• Detect, prevent, investigate, and protect against fraud, unauthorized transactions, security incidents, or other unlawful activities;
• Comply with legal obligations;
• Protect the security, integrity, and operation of our business.

 

3 - DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information.

We may share your personal information with trusted third-party service providers only when necessary to operate our business, including:

3.1 Shopify

Our online store is powered by Shopify.

Shopify processes customer information necessary to operate our online store, process orders, and provide secure payment services.

More information is available in Shopify's Privacy Policy.

3.2 Shipping and Fulfillment Providers

To deliver your order, we may share necessary shipping information with trusted shipping carriers and fulfillment partners, including Amazon Multi-Channel Fulfillment where applicable.

Only the information necessary to complete delivery is shared.

3.3 Payment Providers

Payments are securely processed through authorized payment processors.

Cheeky Box Canada does not receive or retain your complete payment card information.

3.4 Service Providers

We may share your personal information with trusted third-party service providers only when necessary to operate our business, including:

• website hosting;

• fraud prevention;

• customer service;

• analytics;

• email communications;

• marketing services;

• order fulfillment.

These providers are contractually required to protect your information and may only use it for the services they provide on our behalf.

3.5 Legal Requirements

We may disclose personal information when required to:

• comply with applicable law;

• respond to lawful requests from government authorities;

• enforce our legal rights;

• investigate fraud or security concerns;

• protect Cheeky Box Canada, our customers, or others.

 

3.6 Business Transfers

If Cheeky Box Canada undergoes a merger, acquisition, corporate reorganization, sale of assets, financing transaction, or other business transfer, your personal information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate confidentiality obligations.

4. MARKETING COMMUNICATIONS

If you subscribe to receive promotional communications, we may send you newsletters, product announcements, promotions, and special offers.

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link contained in our emails or by contacting us directly.

Order confirmations, shipping notifications, warranty communications, and customer service messages are not considered marketing communications.

5 - COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• remember your preferences;

• maintain shopping cart functionality;

• analyze website traffic;

• improve website performance;

• measure advertising effectiveness;

• personalize content and advertisements where permitted.

Most web browsers automatically accept cookies, although you may modify your browser settings to refuse or delete cookies.

Please note that disabling cookies may affect certain features of our website.

More information regarding Shopify's use of cookies is available in Shopify's Cookie Policy. Additional information regarding cookies used by your browser or third-party services may also be available through those providers.

6 - ANALYTICS AND ADVERTISING

Cheeky Box Canada may use third-party analytics, advertising, customer communication, translation, review, and e-commerce service providers to help operate and improve our website, process orders, communicate with customers, measure advertising performance, personalize marketing, and enhance your shopping experience.

Depending on how you interact with our website, these providers may collect, process, or receive certain information in accordance with their own privacy policies. Our service providers may include, but are not limited to:

• Google Analytics, to analyze website traffic and visitor behavior;
• Meta (Facebook and Instagram), including the Meta Pixel, to measure advertising performance, improve marketing campaigns, and personalize advertisements;
• TikTok, including the TikTok Pixel, to measure advertising performance and improve marketing campaigns;
• Klaviyo, to manage email marketing, newsletters, customer communications, and automated messaging;
• Judge.me, to collect and display customer reviews and ratings;
• Shopify and Shop App, to process orders, manage customer accounts, and enhance the shopping experience;
• Transcy, to provide multilingual website content and translation services; and
• Other trusted third-party service providers that assist us with website functionality, fraud prevention, payment processing, analytics, marketing, customer support, shipping, order fulfillment, and business operations.

As our business evolves, we may add, remove, or replace third-party service providers without prior notice. This Privacy Policy applies to any current or future third-party service providers that process personal information on our behalf or assist us in operating our website and business, in accordance with applicable privacy laws.

These service providers may collect information such as:

• pages visited;
• products viewed;
• browsing behavior;
• device information;
• IP address;
• approximate geographic location;
• purchase activity;
• advertising interactions; and
• other technical information necessary to provide their services.

Where required by applicable law, we will obtain your consent before using non-essential cookies, pixels, or similar tracking technologies.

You may manage your cookie preferences through your browser settings or, where available, through our cookie consent tools.

 

7 - RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

• fulfill your orders;

• provide customer support;

• maintain business records;

• comply with legal, tax, accounting, and regulatory obligations;

• resolve disputes;

• enforce our agreements.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law. Certain information may be retained for longer periods where necessary to comply with legal, tax, accounting, fraud prevention, warranty, dispute resolution, or other regulatory obligations.

8 - SECURITY OF YOUR INFORMATION

Cheeky Box Canada maintains reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we implement industry-standard administrative, technical, and physical safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

While we make reasonable efforts to protect your personal information, you are also responsible for maintaining the confidentiality of your account credentials, including your password, and for notifying us promptly if you believe your account has been compromised.

9 - INTERNATIONAL DATA TRANSFERS

Some of our trusted service providers may process or store personal information outside your province or country of residence.

As a result, your information may be subject to the laws of those jurisdictions.

Whenever possible, we work with reputable providers that implement appropriate safeguards to protect personal information.

10 - YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• access your personal information;

• request correction of inaccurate information;

• withdraw consent where applicable;

• request deletion of your personal information where legally permitted;

• request information regarding how your personal information has been used or disclosed.

To exercise any of these rights, please contact us using the contact information provided below. We may request information necessary to verify your identity before processing your request in order to protect your personal information.

11 - MINORS

Cheeky Box Canada is intended only for individuals who are legally permitted to purchase adult products in their jurisdiction.

We do not knowingly collect personal information from individuals who are below the applicable legal age.

If you believe that a minor has provided personal information to us, please contact us immediately so that we may investigate and, where appropriate, remove the information.

12 - DISCREET SHIPPING

We understand that privacy is especially important when purchasing intimate products.

Orders shipped by Cheeky Box Canada are packaged discreetly. Our shipping labels and packaging are designed so that they do not identify the nature or contents of your order from the outside, except where disclosure may be required by applicable law or shipping carrier requirements.

13 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, legal obligations, technology, or operational requirements.

The revised Privacy Policy becomes effective upon publication on this website. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made.

Where required by applicable law, we will provide notice of material changes before they become effective.

We encourage you to review this Privacy Policy periodically.

14 - COMPLAINTS

If you have questions, concerns, or complaints regarding our privacy practices or how your personal information has been handled, please contact us first.

We will make reasonable efforts to investigate and respond to your concerns in a timely manner.

If you remain dissatisfied after contacting us, you may have the right to submit a complaint to the applicable privacy regulator responsible for enforcing privacy legislation in your jurisdiction.

15 - THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services that are not owned or controlled by Cheeky Box Canada.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.

 

16 - CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Cheeky Box Canada
9461-9145 Québec Inc.
Email: customerservice@cheekybox.ca
Website: www.cheekybox.ca

Privacy Officer

In accordance with applicable privacy legislation, Cheeky Box Canada has designated a Privacy Officer responsible for overseeing compliance with this Privacy Policy and the protection of personal information.

Marie Rioux
Privacy Officer
Cheeky Box Canada
Email: customerservice@cheekybox.ca